Create Curiosity

We use a combination of a tissue paper,non woven wrapping and packing foam and carefully place the goods inside the hamper. We also use a trusted courier service. In the rare case that your hamper arrives damaged, please contact our customer service team to organize a replacement.

We will happily replace, exchange, or issue a credit or refund depending on the extent of the damage and how you wish to resolve the issue.We will require photos so that we can better understand the extent of the damage or issues with the product

If it is necessary for the product to be sent back to us we will email you a return label to cover the cost of the shipping.

We will not be able to replace, exchange or issue a credit or refund for any product that has been dispatched for more than 30 days.

Our Hampers are dispatched within 1-2 business days of the order being received,(or the date you request) and it is advisable that if an error has been made or if you wish to cancel the order, to call us immediately on 0498 111 661 (business days 9am-6pm AEST).

Orders cannot be amended or cancelled once they have been prepared and are with our carriers for delivery. In the rare event that you or your recipient are not happy with the hamper or its contents. Please contact our Team on 0498 111 661 or sales@curiosityhampers.com. 

Exchange for another item

Store credit

Refund to the original card or PayPal account used

We will email you once the item has arrived back with us and the return has been processed.

If the hamper has left our warehouse but has not yet been delivered, it will first need to be delivered to the recipient and then returned to us as we are unable to redirect an order once it is already on the road.

The return must be received within 30 days of the original date of dispatch.

NOTE: Shipping charges will apply to send the replacement item